Last Updated: 22 July 2026
This policy explains how returns, cancellations, and refunds work on Zopzy. Since Zopzy is a multi-vendor marketplace, some terms may vary slightly by seller — any seller-specific conditions will be shown on the product page.
Most physical products are eligible for return within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Perishable goods, personal care items, and made-to-order or customised products are not eligible for return unless defective or damaged on arrival.
Digital products (downloads, courses, templates, etc.) are strictly non-refundable and non-returnable. once a digital product has been purchased and access has been granted or the file made available for download, no cancellation, return, or refund will be provided under any circumstances. please review product details carefully before purchase.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.
To request a return, go to My Orders, select the relevant order, and choose "Request Return", or contact our support team directly with your Order ID. Our team will review the request and arrange a pickup where applicable.
Once the returned item is received and inspected (or in the case of a straightforward defect, once approved), your refund will be processed to your original payment method via Razorpay within 5–7 business days. For Cash on Delivery orders, refunds will be processed via bank transfer or UPI.
Orders can be cancelled free of charge as long as the seller has not yet shipped the item. Once an order has been shipped, it can no longer be cancelled and must instead follow the return process above.
For damaged, defective, or incorrect items, return shipping is free. For returns due to change of mind (where eligible), return shipping costs may be deducted from the refund amount.
The following are not eligible for return unless defective: perishable goods, personal care and hygiene products, digital downloads once accessed, and customised or made-to-order items.
For any return, refund, or order issue, reach out to us at:
Email: orders@zopzy.co
WhatsApp/Phone: +91 82798 74139